Ticket 265 Privacy Policy
Ticket 265 respects your privacy and has developed this policy to explain how we may collect, retain, process, share, and transfer your personal data when you visit or use our site and services. This Policy applies to your personal data when you visit our site or use our services that display or provide links to this Policy and does not apply to sites and services that we do not own or control, including the sites and services of other Ticket 265 partners.
This Policy is designed to help you understand how we process your personal data and aims to address all possible processing scenarios to help you make privacy choices while using our site and services. Where service offerings may vary by region, we may further inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.
Please contact us with any questions you may have regarding our privacy practices that are not addressed in this Privacy Policy.
This Policy describes:
- What Personal Data We Collect
- Why We Retain Personal Data
- How We Process Personal Data
- How We Use Cookies and other Tracking Technologies
- How We Disclose Personal Data
- How to Access & Control Your Personal Data
- How We Protect Your Personal Data
- How We Process Children’s Personal Data
- International Transfers of Your Personal Data
- Updates to This Policy
- How to Contact Us
- Definitions
The Terms and Definitions used throughout this Policy may be reviewed in the Definitions Section.
1. What Personal Data Do We Collect?
Personal data means any data that can be used to identify a natural person, either on its own or in combination with other data. You directly provide us with such data when you use our site or interact with us. The information we collect may include the following:
- Account Information: When you create an account, buy a ticket, we will collect information directly from you. Depending on the services, this information may include your contact and billing information, such as your name, address, email address, phone number, and card details.
- Other Information: We may collect additional information from or about you when you communicate with us, contact our customer support teams, or respond to a survey. This information helps us provide support related to your query.
2. Why Do We Retain Personal Data?
We retain your personal information for as long as required by relevant laws (e.g., compliance with tax requirements) or as necessary to manage our relationship with you. If your account is closed, we may take steps to mask personal data, but we retain and access the data as required by applicable laws.
3. How Do We Process Personal Data?
We may use your personal data for the following purposes:
- Provision of Our Services: This includes processing your payment when you make purchases, authenticating your account access, and communicating with you about your account or services (e.g., booking confirmations or event reminders).
- Operational Needs: We analyze user behavior to monitor, improve, and enhance our services and site performance.
- Fraud Prevention: To protect you from fraud, we use personal data, device information, and geolocation data to detect and prevent fraudulent activities.
- Marketing: We may market Ticket 265 products and services or third-party offerings, tailoring content based on your interests.
- Personalized Services: We use cookies and tracking technologies to customize services and offer location-specific content.
4. How Do We Use Cookies and Other Tracking Technologies?
When you visit our site or use our services, we may use cookies to recognize you and enhance your online experience. Cookies help us measure the effectiveness of promotions, analyze user behavior, and ensure trust and safety across our site and services.
You can manage or delete cookies based on your preferences by adjusting your browser settings.
5. How We Disclose Personal Data
We may disclose personal data for the purposes it was collected. This includes sharing data with:
- Service Providers: Third-party service providers who help us deliver services, verify identities, or process transactions.
- Event Partners: Promoters, venues, or artists involved in the event you are attending. We may share your data with these partners, and in some cases, you may subscribe to their marketing communications.
- Other Third Parties: We may disclose your information to comply with legal obligations, respond to legal processes, protect our property and services, or facilitate mergers or acquisitions.
We do not share your personal data with third parties for their marketing purposes without your consent.
6. How to Access & Control Your Personal Data
Under the applicable data protection laws, you have certain rights related to your personal data, such as accessing, correcting inaccuracies, restricting usage, or deleting your data. You can contact Ticket 265 to exercise these rights.
7. How We Protect Your Personal Data
We prioritize the security of your personal data and employ physical, technical, and management measures to safeguard it. These include encryption, secure access management, and compliance with international security standards such as ISO 27001 and PCI DSS.
8. How We Process Children’s Personal Data
Our site and services are intended for adults. We do not knowingly collect data from children under 18, in compliance with the Children’s Online Privacy Protection Act (COPPA).
9. International Transfers of Your Personal Data
Your personal data may be processed in countries where Ticket 265 operates or uses cloud services. We ensure data is processed in compliance with this policy and applicable laws.
10. Updates to This Policy
Ticket 265 reserves the right to update this policy. Changes will be communicated through our site or direct notifications for major updates.
11. How to Contact Us
If you have questions or concerns about this policy or privacy practices, contact the Ticket 265 Data Protection Officer (DPO) at privacy@ticket265.com.
12. Definitions
- Personal Data: Information that can identify an individual, such as name, email, phone number, or payment card details.
- Process: Any operation performed on personal data, such as collection, storage, or deletion.
- Account: A Ticket 265 user or business account.
- Device Information: Data collected from devices used to access our site or services, such as IP address or browser type.
- Services: The products, services, features, and technologies offered by Ticket 265.
- User: An individual or merchant using Ticket 265 services.
- Sites: Websites, mobile apps, and social media platforms through which Ticket 265 services are offered.